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Joanne Smith

Group Chief Executive Officer

Joanne Smith has worked in Financial Services for over 30 years. Her expertise is in compliance related matters, across all sectors of the industry. Since 1990 she has worked in a number of Financial Services Companies including Royal Insurance, HBOS and KPMG, as well as the Financial Services Authority (FSA).

She has an MBA from Ecole Nationale des Ponts et Chaussees in Paris. In 2000 she founded TCC, which specialises in providing compliance services and resources. Joanne’s drive and passion has turned TCC from an initially small outfit to the award winning company it is today.

Always an innovator with a passion for compliance, Joanne conceptualised a unique and powerful solution to regulatory requirements, called RecordSure.

When she’s not busy running an extremely successful compliance services company, Joanne likes to travel.

Andy Sutherland

Managing Director Advisory Services

Andy Sutherland brings a wealth of experience to TCC, combining detailed FCA knowledge with commercial awareness to assist clients with managing conduct risk and providing solutions that enable business growth.

Andy joins TCC from Huntswood, where he was Director of Regulatory Consulting. Prior to this he spent four years working within the Regulatory Advisory practice at EY. Andy’s experience also includes six years working as an independent contractor on various large scale and high profile regulatory projects and past business reviews.

Jason Wintie

Technical Director

Jason Wintie is a compliance professional with over 15 years of financial services experience. Working as a Regulatory Consultant for the past 10 years, he has undertaken and managed a wide range of regulatory engagements for numerous regulated firms across all industry sectors, including, Insurers (Life and General), Reinsurers, Banks, Building Societies, Friendly Societies, Independent Financial Advisers, Investment firms, Mortgage and Insurance Intermediaries.

As a consequence of his extensive experience he has a detailed knowledge and understanding of the FCA requirements along with the ability to apply this knowledge pragmatically to a wide range of different firms. Jason has a very practical and “hands on” approach to his work and has personally assisted many Compliance Directors/Officers to deal with regulatory matters.

When not assisting firms with his compliance expertise, Jason enjoys staying active and spending time in the great outdoors.

Beverley Metcalfe

Client Delivery Director

Beverley joined TCC in 2014 and brings with her 20 years experience leading various business functions in the financial services industry, including as an FCA/PRA approved person with control of a significant influence function (CF29).

She has a track record of leading successful large-scale regulated and non-regulated complaint handing programmes and past business reviews, constantly powering continuous improvement, efficiency and quality control. Beverley brings to TCC proven skills in productivity and efficiency and her role involves driving the operational performance of TCC’s Leeds Conduct Risk Centre and championing skills and capability development.

Beverley honed her skills in previous roles in customer and shareholder services, quality and publishing services at large industry institutions such as Capita, HBOS and Halifax. She is a member of the Chartered Management Institute and the Institute of Consulting.

When she is not hard at work in our Leeds Conduct Risk Centre, Beverley likes spending time with her partner relaxing, eating out and socialising with friends.

Warren Vickers

Head of Specialist Resourcing

Warren has unprecedented knowledge and understanding of client needs and requirements. He joined TCC from Danos Associates where he spent 4 years as an Associate Partner and Specialist Headhunter and has a further 7 years’ experience in senior level compliance appointments, including two years in Singapore as Head of Risk, Audit and Compliance at Empiric Solutions. Warren has an excellent track record as well as a strong and wide international network in the Compliance world.

Peter Radford

Finance Director

After qualifying as a Chartered Accountant with Price Waterhouse, Peter has enjoyed a 25 year career as Finance Director within owner managed businesses. In addition to experience within other consulting businesses his experience extends to technology, support services and manufacturing most of which has exposed him to growth and change in equal measure.

Peter, who joined the TCC in 2014, brings with him a passion for delivering a high quality of service to clients, business partners and to colleagues within the business. He is focused on developing people within the business and laying the foundations for future success.

Prior to starting his professional career, Peter studied at the University of Bath where, as well as earning a degree in Economics, he took the opportunity to develop his sporting skills. Whilst he no longer plays competitive Cricket and Hockey putting his feet up is rarely a preferred option. He still can’t resist a sporting challenge which nowadays usually involves riding a bicycle.

Jenny Cook

Head of Marketing

Jenny has almost 10 years experience in marketing and branding within the B2B financial services sector.

She is incredibly client-centric and is focused on collaborating with TCC’s experts to develop go-to-market solutions that help our clients effectively manage their regulatory obligations. Jenny specialises in delivering high quality, valuable communications and thought leadership across market sectors, cutting through the complexities of regulation and compliance in creative and innovative ways.

Jenny has a BA in Graphic Design and Communications from the University of Leeds as well as a Level 6 Diploma in Professional Marketing from the Chartered Institute of Marketing. She has also completed a number of CII Level 4 modules to develop her knowledge of regulation and understand the needs of our clients.

Claire Appleby

Client Relationship Manager

Claire is integral to acquiring and maintaining client relationships for TCC’s Paraplanning and First Line Assurance solutions.

Claire’s career spans over 20 years within the financial services industry. She understands the fine balance between compliance and commerciality within the financial advice sector, helping clients source efficient and effective solutions for their business. She is also a former Financial Adviser and Level 4 Diploma qualified.

Claire joined TCC in 2012 from Lloyds Banking Group, bringing with her a wealth of experience and a full understanding of regulatory financial services processes and procedures.

Outside of work, Claire is a mum to a son called Charlie so most of her free time is spent with her family.

Phil Deeks

Technical Director

Phil Deeks has nearly 20 years of knowledge and experience in risk, regulation, compliance and conduct.

Phil worked for 11 years within the Group compliance function of a large financial services group. He has also worked as the compliance manager of a National IFA and a network and, as a senior manager, in the Risk and Regulation practice of a big 4 consultancy firm. Across these roles, he was responsible for providing regulatory, risk and compliance advice on conduct related issues across a range of sectors, firms, business models, projects and initiatives.

Phil joined TCC from the FCA, where he was a Technical Specialist within the Life Insurance and Financial Advice Sector Team (which also covered platforms and SIPP firms). Phil was responsible for identifying and assessing emerging sectoral risks to help inform and drive the FCA’s Supervisory strategy.

David Boyhan

Associate Director

David Boyhan joins has over 15 years’ experience across the financial advice, retail banking and mortgage sectors as both a regulatory consultant and from his years at the regulator. David’s responsibilities at the FSA and FCA were focused on oversight of Fixed and Flexible portfolio firms, including financial advice firms. He also led supervision processes including Skilled Persons Reviews, Attestations and Deep Dives.

David brings to TCC deep and broad first hand regulatory experience and has in-depth knowledge of financial advice processes, control environment reviews and regulatory due diligence reviews. He also has extensive experience of writing and delivering training on file reviews including Defined Benefit transfers.

When not assisting firms with his regulatory expertise, David turns his competitive nature to the sporting arena where he enjoys watching and playing a wide range of sports including football, cricket, golf and tennis.

Judith Wright

Associate Director

Having gained a degree in Law, Judith moved to financial services over 20 years ago. She worked first as a Financial Adviser, moving into Complaints and Compliance in 1995. Judith is a CII Chartered Financial Planner and her areas of expertise include Mortgages, Pensions and Investments including Monitoring and Supervision, Past Business Reviews and Remedial Action planning. She has extensive experience of working with IFAs and Brokers.

When she is not working hard at TCC, Judith enjoys family days out walking and cycling.

Mike Harrison

Associate Director

Mike Harrison has 16 years’ experience in financial services, with the past 14 years working within regulation. He has held positions in a wide variety of firms, including Banks, Building Societies, Insurers, Insurance Intermediaries, IFAs, Mortgage lenders and packagers.

Mike’s key area of specialism at TCC focuses on the Regulatory Requirements facing retail firms. His work in a variety of industry sectors has given him extensive knowledge of the FCA Handbook and how it impacts upon customers, providing our clients with expert knowledge around how they should organise themselves to ensure compliance with the conditions of the regulator. As well as the regulatory consulting assignments he undertakes, Mike also regularly manages large Past Business Review projects and holds interim positions in Compliance Management.

At TCC his main responsibilities are the delivery and oversight of regulatory consulting assignments, Section 166 assignments and Past Business Reviews.

Rob Taylor

Consulting Director

Rob has been with TCC since 2002 when we formed our small firms support service. He has held previous roles in compliance and as a financial adviser and has gained a significant amount of experience in the financial services sector and FCA regulation.

Robert specialises in discretionary management compliance but also has a broad spectrum of compliance knowledge covering financial advisers, mortgage broking and general insurance broking and has worked with specialist firms in each of these markets.

Lorraine Mouat

Senior Regulatory Consultant

Lorraine is a Senior Regulatory Consultant with 15 years’ experience in the Financial Services industry. Lorraine has worked across various sectors, including secured and unsecured consumer finance, with international loan asset management experience in the Netherlands, Portugal and Spain, where she worked as Country Manager for a year. Lorraine has carried out a number of roles within FSA/FCA regulated environments, both in general compliance and conduct risk, focusing on governance and culture, risk management frameworks, systems and controls, and monitoring and oversight.

Lorraine has a 1st Class degree in Human Resource Management and is also proficient at speaking Spanish, which she continues to develop.

When not at work, Lorraine enjoys cooking for her family, home décor and walking her two dogs.

James Marshall

Senior Regulatory Consultant

James is a Regulatory Consultant with over 20 years’ experience in Financial Services. He holds many qualifications with the CII and CISI.

Having left the banking sector to join the financial services industry in 1991 James has held a wide range of roles in the FSA/FCA regulated environment, most recently as Compliance Director of a large IFA practice. His areas of expertise include quality of advice and systems and controls.

When not assisting TCC’s clients James enjoys spending time with the family and riding his Triumph motorbike.

Sam Lewis

Regulatory Consultant

Sam has over seven years’ experience in financial services, including experience at the Financial Ombudsman Service (FOS) and within Tier 1 banking and consultancy firms. With expertise within the Regulatory Risk and Advisory space, Sam provides clients with pragmatic solutions to address conduct risk.

Sam brings broad experience in retail and wholesale banking having undertaken and managed regulatory engagements for regulated firms (Banks, Building societies, Investment Firms and Mortgage and Insurance Intermediaries). He has worked on many large, complex redress and remediation programmes, S.166s, conduct risk and assurance projects.

Sam joined TCC from PwC and has a degree in Law, attained at the University of London, School of Oriental and African Studies.

Bianca Sebastian

Regulatory Consultant

Bianca’s experience spans global risk management and regulatory compliance across commercial, corporate and investment banking. Her specialism, however, is within financial crime compliance,  mainly focussing on Financial Crime risk assessments, strategy and management, including AML, Counter Terrorist Financing and Sanctions. Bianca completed the Association of Certified Anti-Money Laundering Specialists (ACAMS) in 2015.

Bianca joined TCC from Morgan Stanley following an early career within HSBC and KPMG. She has a degree in Law, attained at the London School of Economics and Political Sciences.

Olivia Brady

Regulatory Consultant

Olivia is a Regulatory Consultant experienced in building and maintaining compliance frameworks and functions in various financial service institutions. Olivia joined TCC from RBS where she worked across a range of sectors including debt purchase, debt collection and conflicts management in retail and commercial banking.

Olivia’s roles in first, second and third line functions with both advisory and audit experience gives her a well-rounded knowledge of business and regulatory expectations with regards to conduct risk.

Jana Robinson

Specialist Resourcing

For over 15 years Jana has supported Associate workers. She has a finely tuned ability to match skills to requirements, meaning the best for both clients and the associates. Since 2006 Jana’s experience has covered all financial services sectors, with emphasis on major global asset management houses as well as boutique fund managers and hedge funds. Jana is excellent at developing relationships with both clients and associates, which she does by taking the supportive element of her role very seriously.

When she is not busy helping TCC’s associates and clients, Jana likes to explore the countryside both here and abroad, taking the most wonderful, breathtaking photographs.

Lucy Wright

Specialist Resourcing

Having gained a degree in Law with Business, Lucy moved into Financial Services Recruitment specialising in placing Interim Risk and Compliance Consultants.

Her professional and personable manner ensures she builds strong relationships with Associates and clients and is committed to filling requirements.

Lucy’s experience within the Financial Services market allows her to match the right Associates with the right roles and organisations.

When not assisting TCC Associates and clients Lucy enjoys spending time with her family and friends and visiting different countries.

Zoe Barrett

Specialist Resourcing

Zoe has several years’ experience resourcing and candidate on-boarding within financial services and other highly-regulated industries. Zoe’s talent for developing and nurturing client and Associate relationships makes her an integral member of the Resourcing Team.

Working closely with the Resourcing Team, Zoe helps guide Associates through TCC’s onboarding and contracting process with a personal and professional approach.

When not busy supporting her team, clients and Associates, Zoe enjoys watching live bands, writing poetry and (most recently) indoor rock climbing!

Duncan Turnbull

Project Manager

Duncan is a Level 4 Diploma qualified project manager with over 28 years’ experience in Financial Services. Duncan joined TCC in May 2013 having spent 24 years with Halifax/HBOS and latterly Lloyds Banking Group where Duncan carried out roles in Business Standards, Operations and Distribution, finally heading up the Wealth Management Business for the North of England. Duncan brings a wealth of financial services experience to TCC, predominantly managing risk, sales and stakeholder relationships.

Since joining TCC Duncan has been involved in developing business opportunities, past business review work both on and off client sites as well as project management.

In his spare time, Duncan likes to support his favourite football team, Manchester United, yes he is from Manchester!! Watching Cricket, trying to find time to do some exercise and socialising with family and friends.

Harry Eastwood

Head of Actuarial & Redress

Harry Eastwood is an experienced consulting actuary and a fellow of the Institute and Faculty of Actuaries. He has over 20 years’ financial services experience including actuarial consultancy in both pensions and life insurance.  Formerly Harry held senior roles such as scheme actuary to 15 pension funds with combined assets over of £200m and as a consulting specialist on pension schemes entering FAS and PPF.

Catherine Grosvenor

Project Manager

Catherine has over 15 years’ experience in Financial Services, and has a wealth of experience and a successful track record of managing and co-ordinating various Business Review projects across multiple compliance functions ensuring excellent delivery of quality services to TCC’s clients.

She is a driven and self-motivated individual with a professional work ethic, who is fully committed to TCC’s vision and core values in delivering quality services to clients.

Having been part of the Leeds Conduct Risk Centre for nearly 10 years, Catherine has undertaken various roles including; Review Analyst, Relational Database Design and Implementation, Management Information Manager and Human Resources Manager.

Previous industry experience includes; Paraplanning for high net worth clients, undertaking Endowment mis-selling reviews and a Secured Lending Adviser. Catherine was also an established Paralegal Conveyancer working for major law firms, Walker Morris and Addleshaw Booth & Co.

Tony Branson

Respond & Systems Manager

Tony has over 30 years’ experience in IT and Communications, 23 years as a soldier and officer in the Royal Corps of Signals, and 10 years’ service in various communications and IT management roles, including Technical Consultant with CDC Respond.

Having joined TCC in March 2010 his role has been to manage and advise on all aspects of the Respond database application, which is a core system utilised within the Leeds Conduct Risk Centre for the recording, management and reporting of all projects.

In addition he is the key liaison with our IT supplier in support of our account management of Office Microsoft Office 365, Telephony, IT Policy, Security, Data and Asset Management.

In his spare time Tony keeps himself fit, is a keen golfer and an avid supporter of his home towns’ football team, ‘Leicester City.’

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