Putting the interests of your customers first is integral to both meet FCA expectations and retain customer loyalty. In order to effectively manage the conduct risks that can lead to poor outcomes and customer detriment you need a consistent and robust framework, appraised by conduct risk specialists.

The FCA has not specifically defined the meaning of conduct risk, yet it expects you to have a robust approach to consideration, and mitigation of conduct risks inherent in your business model and strategic plans. However, there are a large number of inter-related considerations and nuances of approaches that can materially impact the framework’s effectiveness. Where this happens it can negatively impact on customer outcomes and consequently on your relationship with the regulator.

As specialists in transforming culture and conduct risk across the regulated financial services industry, we are experienced in supporting development and/or validating your conduct risk framework.

Utilising independent experience to assess the robustness, effectiveness and efficiency of your framework and approach can enhance customer-centricity, ultimately impacting customer retention.

How can we help? 

Our clients choose us because we are specialists in transforming culture and conduct risk. To assist you effectively manage your conduct risks we can provide end-to-end support on all elements of conduct risk frameworks:


Our service is flexible and scalable, spanning all levels of your hierarchy: from strategy engagements with your board and senior teams to helping administrative areas understand and operationalise the framework.

In addition, we support our clients with risk assurance reviews focused on whether an appropriate framework has been developed and deployed. This is commonly performed alongside an embedding assessment to determine the degree to which the conduct risk framework truly evidences how customers are at the heart of the business.

Our full suite of conduct risk framework and controls solutions

–       Compliance Monitoring / Assurance – programme design    and reviews
–       Compliance reporting and reviews
–       Conduct Risk framework (Gap Analysis and Design & Build)
–       Corporate Governance Benchmarking and Best Practices
–       Digital Conduct Risk frameworks
–       Governance Framework design
–       Regulatory Reporting
–       Risk reporting and monitoring – how to build the suite of MI
–       SYSC and controls assessments (gap analysis)
–       Target Operating Model design for Risk / Compliance Functions
–       Audio monitoring
–       Automating Compliance checking
–       Complaint Root Cause Analysis
–       New business checking
–       Outcomes Testing
–       Outsourced Compliance operations (Fin Proms, 1LOD checking, Paraplanning etc)
–       Product Suitability reviews
–       Robo-Advice controls design
–       Skills assessment of Compliance departments
–       Underwriting audits – insurance


We pride ourselves on finding solutions to compliance, risk and regulatory issues. If you can’t find the service you are looking for, simply speak to one of our experts.

Why partner with TCC?

  • Specialism – we are specialists in culture and conduct risk.
  • Proactivity – we continue to be at the forefront of further developments and enhancements to conduct risk frameworks.
  • Knowledge – our expertise in regulatory expectations and industry best practice enables us to assess and benchmark our clients’ approaches against peers.
  • Value-driven – we are competitively positioned in price whilst maintaining high standards and a comprehensive service.

Choosing to effectively manage conduct risks is likely to be one of the most impactful business decisions you will make.

We deliver proportionate, commercially viable, expert solutions.

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