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Confusing customers and alienating contacts – clearly not the aim of the financial services industry when communicating with key stakeholders. But so often, this is exactly what happens.
Download TCC’s Understanding Smarter Customer Communications white paper for clear guidance on the FCA’s expectations and key considerations for communications success.
The FCA and TPR react to new research on scammers, a look at the ETF market and news on Strong Customer Authentication rules.
Even the best laid plans run into difficulties, and you need to make sure you factor in time for delays when it comes to SM&CR
The FCA is making some changes to its focus under conduct of business. Don Scott gives you the insight you need to know.
New findings on the regime, data about skilled persons reports, and AI in the boardroom
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