We now know that poor culture played a significant role in the financial crisis with many in the industry having adopted a flawed approach to balancing commercial objectives with customer needs.
In this white paper, the first of two, our experts explore the importance of culture within the financial services industry, the FCA’s expectations and practical guidance on determining your cultural DNA.
In January 2017, we will be publishing ‘part two’ which will examine the practicalities of how the FCA will assess your culture and considerations for successful self-assessment.
Find out how our Culture Assessment Framework can help you identify and measure your culture.
Find out more