It has long-been recognised that culture plays an integral role in the delivery of good customer outcomes. The FCA’s latest two Occasional Papers, ‘Incentivising Compliance with Financial Regulation’ and ‘Behaviour and Compliance in Organisations’ highlight the extent the regulator believes that culture shapes the conduct of firms, and reinforces its continuing focus on culture.
In this white paper, the second in our series, we offer practical guidance on how the FCA will monitor your culture, and advise you on the core business areas and questions you should consider when assessing your culture.
Find out how our Culture Assessment Framework can help you identify and measure your culture.
Find out more