During a routine compliance review of its advice files, our client found that >10% of its advice files/ sales were unsuitable, including a proportion of UCIS cases.  To demonstrate a commitment to delivering positive customer outcomes, we were engaged to undertake quality assurance (QA) of a voluntary past business review (PBR).

Discover how we upskilled our client’s existing internal resources and brought in additional personnel to deliver the review, while we acted as QA.