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A Compliance Christmas Carol
Let Scrooge's three ghosts take you on a journey of compliance past, present and future.
Interrogating advisers' duty of care
Continuing their efforts to ensure customers are treated fairly the FCA has published a discussion paper on 'duty of care'...
David Boyhan discusses whether contingent charging is all it's cracked up to be
"We do not necessarily support a contingent charging model, but it is our view that banning the model will not lead to materially better outcomes for customers."
What do outstanding advice firms have in common?
After sitting on the judging panel for the Money Marketing Awards, we reflect on the traits of outstanding advice firms...
FCA consults on overdraft proposals to protect consumers in the high-cost credit and overdraft sectors
High-cost credit is used by over three million consumers in the UK, generally those who are the most vulnerable. In light of this, the FCA is continuing its focus on the protection of consumers and its ongoing assessment of vulnerability.
Treating vulnerable customers fairly
Firms are still struggling to ensure that their vulnerable customers are correctly identified and supported throughout the customer journey.
Summary: GC 18/2 – Fairness of variation of contract terms
The FCA has decided to consult on new guidance on unfair contract terms. This is our summary of their guidance consultation paper.
New FSCS proposals are good news for customers
In this article for FT Adviser, we explore the proposed changes to FSCS funding and how this will benefit both consumers and firms.
The shift towards greater customer accountability
TCC Regulatory Consultant Olivia Brady examines the FCA's approach to customer protection, and how their accountability is on the increase.
FCA update on work in the high-cost credit sector
The regulator’s ongoing work in this area has highlighted a need for market intervention, but also limitations in what traditional intervention methods could realistically achieve in this sector.
What does the FCA's future consumer strategy presage?
TCC talks about on vulnerability in an article for Complinet
Compliance Tips for Dealing with Vulnerable Customers
With the FCA making the protection of the vulnerable a high priority, we provide essential tips for effectively handling those customers.
The FCA's future approach to consumers: Key take-aways
TCC regulatory experts provide the key take-aways from the FCA's future approach to consumers publication. All you need to know!
How to assess your culture
Practical guidance on how the FCA will, and therefore how you should, assess and examine your culture.
Top Tips for Meeting FCA Expectations on Culture
Jason Wintie, Technical Director at TCC, outlines why culture matters and the key business areas to examine to determine your culture.
Are you suffering from ‘Positive Consumer Outcomes’ fatigue?
In this opinion piece we look at ways for firms to rediscover the meaning of ‘creating positive consumer outcomes’.