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B2B Operations Manager – Managed Services – QCF Level 4 Qualified (minimum)

£50-60k dependent on experience
Permanent Leeds

Reports to: Client Delivery Director/Senior Technical Operations Manager

Responsible for: Delivery of B2B Managed Services Operations

Job Summary:

A wide ranging and dynamic management role within Managed Services, providing people and operational management in a fast paced and rapidly changing environment. The role includes:

  1. Managing account delivery of managed services to clients including Paraplanning support, line 1 business assurance and complaint handling.  Service delivery of a full range of financial planning products and services in line with advice processes and a compliance framework. Managing service delivery including volume/productivity/suitability and quality. Overall responsibility for the team’s productivity including individuals’ objectives and personal development. Stakeholder management including maintaining effective relationships with new and existing clients.
  2. Providing operational support to other projects within Managed Services including acting as Project lead as required and deputising when other Project Leads are out of the office.
  3. Responsibility for all aspects of project revenue and costs. Lead work ensuring required margins are delivered.
  4. Day to day responsibility for the management, coaching and development of individuals within the team.
  5. Support to the Business Development function, identifying new business opportunities and where required attending client meetings.
  6. Preparing new business Proposals with a full understanding of the clients’ requirements, how TCC can support and full costings as agreed with the Client Delivery Director.

Your data and your rights

TCC (“we”), as Data Controllers, are committed to safeguarding the security, privacy and integrity of the personal information that we process concerning our Associate or prospective Associate personnel. More information about how we handle your personal data and how we use this data in compliance with the EU General Data Protection Regulations (GDPR) can be found in our TCC HR Privacy Policy.

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