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Manager – Platform Partner Governance & Services Team

Competitive
Contract Surrey

Duration: 6 months

Start Date: ASAP

 

Role Responsibilities

  • Focussing on third party providers and internal operational performance improvement through dialogue, communication, analyse issues, identify root causes and implement solutions / strategy.
  • Improve Transfer Agents / Pricing Agents understanding of Platform processes. Work with these groups to improve operational performance and service delivery.
  • Work closely with relevant areas within the business to help identify and implement enhancements with regards to driving forward operational efficiency
  • Maintain a strong working relationship with key internal groups, including: – Operations, Platform Proposition, Compliance, Process Improvement Areas and Project Teams as well as Customer Services, and the Fund Partner team.
  • Support the team in providing Operational governance and oversight in relation to third party providers

 

Essential skills

  • Excellent relationship building skills with high energy levels and resilient temperament
  • Excellent client facing skills
  • Strong communicator, both internally and externally at a senior level with the ability to negotiate as well as influence
  • Resourceful individual with strong intellectual curiosity and consultative approach to business
  • Team-oriented and self-motivated
  • Ability to plan and organise multiple tasks to a very high level
  • Delivery and results focussed
  • Operates under pressure with confidence and conviction
  • Understands and uses management information data in order to achieve results
  • Understanding of Industry trends and current issues
  • Understanding of Retail and DC platforms

Your data and your rights

TCC (“we”), as Data Controllers, are committed to safeguarding the security, privacy and integrity of the personal information that we process concerning our Associate or prospective Associate personnel. More information about how we handle your personal data and how we use this data in compliance with the EU General Data Protection Regulations (GDPR) can be found in our TCC HR Privacy Policy.

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