Connect the dots between your culture, customers and commercial success.
We understand culture and conduct risk better than anyone else. We’ve married our conduct risk expertise with smart tools and reliable data to give you a true picture of your culture, helping you focus your resources and budget where it matters most.
What we do
We assess and improve your culture using a four phrase approach:
- Phase 1: Discover
First we really get to know your business, immersing ourselves in your culture to understand its drivers and the true influencers of conduct.
- Phase 2: Detect
Then we work with you to set up KPIs and metrics to measure your culture and conduct risks, presented in an easy to use dashboard.
- Phase 3: Improve
Now you know how you’re doing, you can improve it. We’ll help you improve culture and more effectively manage conduct risk using the data and understanding of how your business works.
- Phase 4: Monitor
You can use the management information as a tool to continually monitor the status if your culture and conduct risks. Best of all, it’s evidence to prove to the regulator that you’re measuring your culture.
Download our infographic for more information on what we look at.
Connect with us
Improve customer experience and loyalty - why wouldn't you invest?