You need confidence that your file review function – and therefore your sales practices – are effective. We offer independent Assurance underpinned by technology that optimises quality and improves the speed of review. This means we can check far higher volumes at better quality standards. Essentially, we can give you more value for the same cost.
Whatever you need, we’ve got you covered. Some clients choose to fully outsource their whole First Line Assurance function to TCC, whilst others partially outsource people, functions, volumes or certain types of business. Full outsourcing takes care of the burden of finding, training and continually assessing good quality resource in a competitive market. Whereas partial outsourcing is flexible to fit into your business during busy periods, spikes in demand or following recruitment issues, without having to increase internal overheads
We combine cutting-edge technology with our First Line Assurance expertise to accelerate file review capabilities for both voice, including calls and face-to-face meetings, and documents.
– Speedier turn around times due to automation of administrative and manual tasks
– Improved assurance due to more consistent, higher quality review outputs
– More comprehensive audit trail, making quality assurance more efficient
– Enhanced management information that drives decision-making
By outsourcing to us you will benefit from our review teams’ decades of experience, covering all financial services products including complex pensions and ETVs, combined with the efficiency and consistency of our cutting edge RegTech solution.