Driven by powerful technology, we work quicker and smarter to give you assurance that constantly adds value without compromising on quality.
Years of optimising our business assurance and complaints handling processes with smart people and cutting-edge RegTech has liberated our solutions from laborious admin tasks. As a result, we bring you faster and more accurate solutions, so you can be even more confident in your file reviews and complaints handling.
And when you’re confident about business as usual, you can be assured you’re giving your customers the best possible outcomes. After all, there’s nothing healthier for your commercial success than happy customers.
What we do
We provide two options for both business assurance and complaints handling:
- Fully outsourced – We become your whole function, relieving the pressure of recruitment and capacity planning. Our service can be delivered from our dedicated offices or on your site.
- Partially outsourced – We provide an overflow facility during busy periods and recruitment issues, helping you manage fluctuations in demand. Spread the cost of compliance by calling on us only when you need us.
We can also source skilled and qualified resources to support your in-house function if you need it. Find out more about specialist resourcing.
You need a business assurance function you can completely trust if you are to effectively manage risk. We give you unbeatable quality and superior consistency by combining cutting-edge technology with first-line assurance expertise. This means we can check far higher volumes at better quality, giving you more for your money.
We also act as second line assurance and conduct assurance process reviews for many clients.
Manage complaints responsively and impartially by outsourcing to us. We offer a range of complaints handling solutions from full outsourcing, to tech-enabled call monitoring.
Protect your business from FCA scrutiny, encourage customer retention and drive commercial benefit by letting us take care of the process, whatever your requirements.
Connect with us
Liberate your business as usual processes with RegTech – get in touch.